Why do I get "Error -1001" or "Error 697" when installing or activating MATLAB?
2 views (last 30 days)
Show older comments
MathWorks Support Team
on 27 Jun 2009
Edited: MathWorks Support Team
on 18 Jul 2024 at 6:33
When installing MATLAB, I get one of the following errors after inputting my email address and password:
ERROR: Error -1001: Specified password does not match account. Please re-enter your password.
ERROR: Error 697: Invalid Username or Password
I have confirmed that I can use that email address/password combination on the website, but the activation will not take my credentials.
Accepted Answer
MathWorks Support Team
on 18 Jul 2024 at 0:00
Edited: MathWorks Support Team
on 18 Jul 2024 at 6:33
This error occurs when you have entered in an invalid password for your MathWorks account. To resolve this issue, you can enter your correct password or use the "Forgot Passcode" link to have your password reset.
If you are still unable to activate, contact the MathWorks Customer Service team here:
0 Comments
More Answers (0)
See Also
Categories
Find more on Introduction to Installation and Licensing in Help Center and File Exchange
Products
Community Treasure Hunt
Find the treasures in MATLAB Central and discover how the community can help you!
Start Hunting!