At MathWorks, we believe it is your right to know what information we collect, how we use it, and what your options are for its use. Below you can find details about:
A. EU-U.S. Privacy Shield information
Head of Customer Service, MathWorks, 1 Apple Hill Drive, Natick, MA, 01760.
MathWorks has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a privacy shield panel.
MathWorks is also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
B. U.S.-Swiss Safe Harbor information
MathWorks has further committed to refer unresolved privacy complaints under the U.S.-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
When you access and use MathWorks products and services, MathWorks may collect certain types of personal information, including your name, company affiliation, mailing address, email address, and credit card number. We will not sell or rent your personal contact information to other companies. We will not disclose your personal contact information to other companies, except in the limited manner and for the limited purposes described below. The MathWorks Web site has several forms and additional collection methods that request contact, payment, and other information. Providing such information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the MathWorks Web site or software without providing the requested information.
MathWorks uses the personal information it collects for the following purposes:
MathWorks may employ subsidiaries, partners, service providers, authorized distributors, and other third parties in order to fulfill the purposes described above. These entities may be located throughout the world. MathWorks may also release current or past user information to third parties for limited purposes in the event MathWorks believes that usage is (i) in violation of the terms and conditions of use of the MathWorks Web site and/or (ii) associated with the commission of unlawful acts. MathWorks may also disclose aggregate information to third parties.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield, MathWorks is potentially liable.
Although Web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your Web browser to disable cookies. If you choose to decline cookies, you may not be able to take advantage of all of the features of this Web site or other Web sites you visit.
MathWorks engages a third-party Web traffic analysis company to log aggregate information coming through our Web site on our behalf. MathWorks controls how that data may and may not be used. When you visit our Web site, the third-party Web traffic analysis company may use technical tracking methods such as cookies that will be listed under the domain 2o7.net, and Web beacons, on our behalf, and may receive anonymous information about your browsing on our Web site. These technical tracking methods are not used to relate Web site visitors to any personally identifiable information. Information collected by MathWorks is unique to individual visitors but is not personally identifiable to the third-party Web traffic analysis company. Such information provided to MathWorks may be re-associated by MathWorks with previously collected information for internal purposes only, including but not limited to providing visitors with relevant content. We may also use these technical tracking methods in e-mails to determine whether the recipients have opened such e-mails, clicked on links contained in those e-mails, and continued to browse our Web site. No personally identifiable information, such as your name, street address, or e-mail address, is shared with the third-party Web traffic analysis company.
We allow third-party companies, including a third-party social bookmarking service, to collect certain anonymous information when you visit our Web site and share or bookmark content.
MathWorks Store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. If you would prefer to give your information by phone, you may call 508-647-7000.
MathWorks sends many types of e-mail including electronic newsletters (MathWorks News & Notes and MATLAB® Digest), and event announcements. You may choose not to receive these types of correspondence.
You can remove your name from e-mail lists:
Note: If you are a licensed customer, you will continue to receive operational correspondence, such as e-mail notification of new releases and maintenance renewal notifications.
Correct/update your contact information: MathWorks acknowledges that you have the right to access your personal information. You also have the choice to opt-out of use of your personal information for any purpose other than the purpose for which the data was collected or which you have subsequently authorized. If you wish to access or limit use or disclosure of your personal information, please contact us via email at firstname.lastname@example.org or phone at 508-647-7000.
MathWorks is committed to keeping your information as accurate as possible, in order to provide the best service to you. If you have a MathWorks Account, you may make the necessary changes to your information online. If you do not have an account, please contact us via e-mail at email@example.com or phone at 508-647-7000.
The MATLAB® Central portion of MathWorks Web site requests information of contest participants and users contributing files and products to the File Exchange area. MATLAB Central also contains access to the comp.soft-sys.matlab newsgroup. Be advised that any content you submit to MATLAB Central, including personal information and postings to the comp.soft-sys.matlab newsgroup, is not subject to the protections that may be afforded information collected under other sections of the MathWorks Web site. The content you submit will be accessible from any part of the world via Web technology, and any information your submissions contain may be used by MathWorks and the public, both within and outside the country from which you posted.
MathWorks may also collect usage and device data through MATLAB Mobile, such as the type of operating system running on your device or the number of times that you access MATLAB Mobile. This data is not personally identifiable and will not be associated with your personal information. It is collected solely for the purpose of MathWorks’ internal analytics, and is not shared with third parties.
We may keep your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements.
Updated September 23, 2016