Failed to download the third-party software: Ostermiller Circular Buffer

Hello,

I try to install TI's C2000 Hardware Support Package in Matlab R2018b running in a Windows 10 environment. Downloading the TI software works fine, however, downloading the third-party software Ostermiller Circular Buffer fails. Thus, installation of the package is not possible.

I attached the log file ('mathworks_LIP.txt'). It shows an issue regarding server certification, however, I do not know how to solve this issue.

Any help is highly appreciated.

Regards,

Goetz Lipphardt

[Walter Roberson]

See also https://www.mathworks.com/matlabcentral/answers/372929-failed-to-download-the-third-party-software-ostermiller-circular-buffer?s_tid=srchtitle

Answer 1

[Götz Lipphardt]

Hello,

after some further investigation I was able to solve this problem manually. The trick is to download the Ostermiller Circular Buffer file manually using the browser, copy it into the previsously downloaded installation directory of the hwardware support package and to install everything manually using the function 'install_supportsoftware.exe' which can be found in the Matlab binary directory (usually 'C\Program Files\Matlab\Rxxxxy\bin\win64').

I used the logfile which is located under 'C:\User\<user>\AppData\Local\Temp\mathworks_<user>.log' to analyze the problem and to figure out which file must be downloaded manually and where to copy it.

Regards,

Goetz Lipphardt

[Chris White]

Where do you download the Ostermiller Circular Buffer manually?

[Götz Lipphardt]

download URL: https://ostermiller.org/utils/ostermillerutils-1.08.02-bin.zip

[Andile Simelane]

just to install it manually, now getting this error

"There are no compatible support packages available to install from this location."

[Leo yan]

Also encounter the problem that Andile had before, using Matlab 2020b

[zuhour]

where to put it in the support packages file ?

Answer 2

[Kerstin Dörr]

Hi, I had the same problem and found a way that worked for me.

Try to run Matlab as administrator (only for the installation) and install the Package via "Add-ons->Get hardware support packages". Worked for me without any problems, after trying a lot of any other tips I found here.

Hope that finally helped.

[Noam Greenboim]

Didn't work for me.

Probably the 3rd party software is taken from a different server.

[morteza ghazali]

Didn't work for me.

Answer 3

[Lydia Mönius]

Thank you for this really good and detailled explanation!

First it still didn't work for me, but it helped.

1. I faced the same error message as above. ("There are no compatible support packages available to install from this location.")

An solution is given here:

<https://www.mathworks.com/matlabcentral/answers/293235-how-do-i-download-and-install-a-support-package-on-an-offline-machine#answer_397854>

But the installation still failed. (Then I received the same error message as in the beginning.)

2. What finally worked out for me was the suggested way from above to run it as an admin. I changed my user completely to 'admin', since it didn't work with only using the admin-password during the installation. The final clue was given by the log-file which said someting like "permission denied" (not literal).

(Another clue for those who are quite new to such topics, like me: You can make 'App data' visible. It isn't shown usually. Simply ask Google.)

Answer 4

[Kier Archer]

You might find that the website (ostermiller.org) is blocked in your company firewall. Type in a browser. If you get "This URL is blocked" or similar then the Download Support Packages won't be able to download the software. Get your IT bods to unblock it.