I can't submit support tickets

6 views (last 30 days)
George Carlisle
George Carlisle on 21 Jul 2015
Answered: Chris Turnes on 21 Jul 2015
What is wrong with the product? It's says my product is expiring in 44 days but it will not accept my license id when I open a ticket. Also, how do I fix the expiration problem. I do calculus III, Physics III this semester and I don't want to have problems with the product when the semester starts?
See attached files
----------------------------------------------------
Your MATLAB license will expire in 43 days.
Please contact your system administrator or
MathWorks to renew this license.
----------------------------------------------------
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MATLAB Version: 8.5.0.197613 (R2015a)
MATLAB License Number: ••••••
Operating System: Microsoft Windows 7 Professional Version 6.1 (Build 7601: Service Pack 1)
Java Version: Java 1.7.0_60-b19 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
----------------------------------------------------------------------------------------------------
MATLAB Version 8.5 (R2015a)
Simulink Version 8.5 (R2015a)
Bioinformatics Toolbox Version 4.5.1 (R2015a)
Control System Toolbox Version 9.9 (R2015a)
Curve Fitting Toolbox Version 3.5.1 (R2015a)
DSP System Toolbox Version 9.0 (R2015a)
Data Acquisition Toolbox Version 3.7 (R2015a)
Image Processing Toolbox Version 9.2 (R2015a)
Instrument Control Toolbox Version 3.7 (R2015a)
Optimization Toolbox Version 7.2 (R2015a)
Parallel Computing Toolbox Version 6.6 (R2015a)
Signal Processing Toolbox Version 7.0 (R2015a)
SimMechanics Version 4.6 (R2015a)
Simscape Version 3.13 (R2015a)
Simulink Control Design Version 4.2 (R2015a)
Stateflow Version 8.5 (R2015a)
Statistics and Machine Learning Toolbox Version 10.0 (R2015a)
Symbolic Math Toolbox Version 6.2 (R2015a)
>>

Answers (2)

Chris Turnes
Chris Turnes on 21 Jul 2015
How have you tried creating the support request? There are several ways you can contact the technical support team:

Walter Roberson
Walter Roberson on 21 Jul 2015
Your included images indicate Academic License. Individual users of Academic Licenses usually are not authorized to open support cases; the Asset Adminstrator or Technical Contact has to open the case for those licenses, usually.
Academic licenses do not normally expire (though their support might expire), but it is possible for sites to purchase site licenses for limited duration. You would probably need to contact your university IT administrators to arrange renewal through them.
One of the Mathworks employees might happen to notice the thread and be able to look up the administrators for your license. Or you might possibly be able to see who the contact is if you use the License Center https://www.mathworks.com/licensecenter/

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