where is SupportSof​twareInsta​ller.exe in Matlab R2025a

in Matlab R2025a, there is no SupportSoftwareInstaller.exe to install hardware support. we have to use another method such as mlm.exe, what are the exact steps to install the hadware support. I'm getting ready before I get Matlab R2025a.

Answer 1

[Michael]

is there a place where I can download SupportSoftwareInstaller.exe ?

[Walter Roberson]

No, there is no-place that you can download SupportSoftwareInstaller.exe from.

Other people can install it; the restriction is specifically on your account.

Answer 2

[Walter Roberson]

It sounds like you are using Mac, as SupportSoftwareInstaller is still available for Windows and Linux.

See https://www.mathworks.com/matlabcentral/answers/293235-how-do-i-download-and-install-a-support-package-on-an-offline-machine

[Michael]

No sir, I'm using Windows 10. In R2024b, we could use SupportSoftwareInstaller.exe to install hardware, it waas very easy to install hardware support.

[Walter Roberson]

https://www.mathworks.com/support/install/support-software-downloader.html

I just successfully downloaded SupportSoftwareDownloader_R2025a_win64.exe from there.

[Michael]

That's good, with https://www.mathworks.com/support/install/support-software-downloader.html, you can download the support hardware packages, now in R2024b, you can install these packages into Matlab using SupportSoftwareInstaller.exe, such as

"cd C:\Program Files\MATLAB\R2025a\bin\win64

SupportSoftwareInstaller.exe -downloadfolder C:\Users\USER\Downloads\MathWorks\SupportPackages\R2025a -inputfile C:\Users\USER\Downloads\MathWorks\SupportPackages\R2025a\ssi_input.txt"

But SupportSoftwareInstaller.exe dows not exist in Matlab R2025a.

It looks like we have to use something like this:

"./mpm install --source=C:\Users\mmina\Downloads\Mathworks\SupportPackages\R2025aMIN --destination=C:\Program Files\MATLAB\R2025a --inputfile=C:\Users\mmina\Downloads\Mathworks\SupportPackages\R2025aMIN\mpm_input_r2025a.txt", which I have no clue how to do or if its right?

Please, if you have the steps on how to do it, that would be great and very helpful.

Thank you for your help.

[Walter Roberson]

I just tried it myself... had to install MATLAB in a virtual Windows 10 machine first.

cd c:\Program Files\MATLAB\R2025a\bin\win64
SupportSoftwareInstaller.exe -archives c:\Users\roberson\Downloads\Mathworks\SupportPackages\R2025a

worked fine, after having previously used the software downloader to save files into the Downloads directory.

[Michael]

Hello Walter, after you download the packages, you have to install them into matlab. It was very easy before R2025a, now you have to use ./mom to install. Thank you for your help.

[Walter Roberson]

You do not need to use mpm to install on Windows or Linux; you can still use SupportSoftwareInstaller.exe .

I created a virtual machine that I loaded Windows 10 onto, and I installed MATLAB R2025a onto the virtual machine, and I was able to use SupportSoftwareInstaller.exe without significant difficulty (it was a little slow and it prompted twice for my login credentials.)

Answer 3

[Michael]

Where can I get SupportSoftwareInstaller.exe from? Thanks

[Walter Roberson]

After you download and execute https://www.mathworks.com/support/install/support-software-downloader.html , SupportSoftwareInstaller is in c:\Program Files\MATLAB\R2025a\bin\win64

[Michael]

Hello again Walter, I downloaded and installed https://www.mathworks.com/support/install/support-software-downloader.html, SupportSoftwareInstaller.exw was not installed, I'm not sure how you got yours, thank you for your help.

[Michael]

Walter, I'm doing this on a my friends computer, getting ready before I get Matlab R2025a, hopefully. Again, we want to thank you for excellent help.

[Walter Roberson]

A moment ago, I completely uninstalled MATLAB R2025a on my Windows virtual machine. I then installed it again, installing MATLAB, Global Optimization Toolbox, Optimization Toolbox, and Symbolic Mathematics Toolbox. Afterwards, install_support_software.exe was in the win64 subdirectory, but SupportSoftwareInstaller was not there.

I then downloaded https://ssd.mathworks.com/supportfiles/downloads/R2025a/ssi_downloader/win64/SupportSoftwareDownloader_R2025a_win64.exe and executed it to self-extract it. At this point, SupportSoftwareInstaller.exe lived under

\Users\roberson\Downloads\_temp_SupportSoftwareDownloader_R2025a_win64\bin\win64\SupportSoftwareInstaller.exe

[Michael]

Does Old versions of SupportSoftwareInstaller.exe work on R2025a.

Answer 4

[Michael]

Hello Walter, I think your computer is different than mine, I installed and extracted SupportSoftwareDownloader_R2025a_win64.exe like you said, But I don't have the directory that you have, I searched the whole computer for SupportSoftwareInstaller.exe , it does not exist. Thanks again

Answer 5

[Michael]

Walter, I got it, it works now. I have SupportSoftwareInstaller.exe. Thanks a million for your help.