I renewed my MATLAB license and get error "1-6379G9" at activation. Can you help me proceed please?

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said abdelli
said abdelli on 8 Nov 2024 at 19:18
Commented: said abdelli on 11 Nov 2024 at 15:51
After my SSD drive crashed I had to reload MATALB, renewed the Software license service. I then downloaded the MATLAB and at activation get teh following: "no more activations fo rthis user.....See solution 1-6379G9"

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Answers (1)

Cris LaPierre
Cris LaPierre on 8 Nov 2024 at 20:00
It looks like you need to deactivate the license on your old machine first. Follow the instructions here:
Link: Deactivate License on Machine
  2 Comments
Walter Roberson
Walter Roberson on 8 Nov 2024 at 20:59
It sounds like this might have been a Windows machine. Windows machine have the option of locking against the hard-drive serial number. Which works fine... until the day you have to replace the hard-drive.

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