Drive Connector "confirm password" doesn't work

MATLAB Drive Connector says I need to confirm my password periodically. However when I click on the link, it opens a blank window with the title "Sign In" that doesn't actually appear anywhere on my screen. I have tried manually switching to the window via alt-tab, multitasking view, and the taskbar, to no success. I have tried disconnecting from extenral monitors, restarting my computer and even uninstalling and reinstalling the application but I have the same issue. I have read through the other questions about this topic and none of the suggestions have fixed my issue - I have already allowed the drive connector to bypass my firewall.

Because I cannot connect, I can't work with my projects, as changes do not update with my local storage. Please help!

[River Vorse]

I'm having the same issue. I can log into drive.matlab.com and view updated files there but can't view the updated files on my system.

[Antonio Alessandro Deleo]

I was having the same issue! I solved it by right clicking on the new login window on the taskbar (the one that doesn't appear) and explicitely clicked on maximize. Type in your password and everything started working again, hope this helps!

[ZILIN WANG]

Same issue, not sure how to solve it

[Samuel Noy]

Thank you Antonio, that solved my problem!

[aaron kim]

If you don't see the "maximize button" anywhere (and alt+tab didn't work), you can try a variety of keyboard commands:

1. windows key + d (switch between open windows) [this one worked for me]
2. windows key + up (full screen a window)
3. windows key + f11 (full screen a window)
4. windows key + tab (task viewer, similar to alt+tab)

Kudos to Antonio for the idea.

[Kirk]

I am having this issue on my Mac running macOS Big Sur. Seems to have stopped working after about December 2020. Only a reboot brings my Drive Connector back to life.

Answer 1

[Joseph Gabbay]

I had the same issue, while running some long simulations for a few days continuously, while the computer was connected online.

Right clicking on the tiny MATLAB Drive icon, exiting the application / service and running it again, caused the status bar to prompt "updating ..." and become green again after a while,