Technical issue in logging in

While working on MATLAB online, a dialog box appears saying: "you have been logged out because you logged into MATLAB online in another session", then MATLAB stops working, the work doesn't get saved. Then it doesen't even log out, command window gets stuck, MATLAB Stops working. The dialog box appears again and again.

[Walter Roberson]

I have seen that message, in the context that I was moving between MATLAB Mobile connectiong to MATLAB Online, and the browser version of MATLAB Online. I have not had it happen at random, myself.

Answer 1

[Daifeng Li]

the same, still don't know how to solve

[Walter Roberson]

Did you see that message in MATLAB Mobile?

Did you see that message in MATLAB Online?

[Eric Chen]

COMPLICATED WARNING：try this method only when you really have to

if your editor is still there you could use browser's Developer tool (F12) to hide the prompt by click the top left icon then select the dark overlay then on the highlight section in developer tool right click and select hide element, it will allows you to select the code you've just typed manually select all the code then open a text editor, drag the code you select direct into the text editor (in this condition all the shortcuts are disabled so do not try to use ctrl+c that won't work)

Answer 2

[Ayush Singh]

Hi Pragya,

From your issue I understand that you are facing problem related to various MATLAB sessions opened on various platforms(like mobile or more accounts opened on other PCs). Please refer to the following article, hopefully that will resolve your issue.

https://in.mathworks.com/matlabcentral/answers/361791-matlab-online-is-not-working-for-me-it-is-showing-you-already-have-an-active-matlab-session-do-yo?s_tid=srchtitle_log%20out%20session_1