WORKER NOT RESPONSIVE issue on matlab on-ramp course

Hi,

Currently, i am facing a problem while progressing in the matlab on-ramp course, but we cant proceed any further anymore while i reached 13.2 due to "WORKER NOT RESPONSIVE" or non-stop loading.

Could i get some assists here? Thanks in advance.

[madhan ravi]

Have you tried signing out and signing in again?

[KOK FU JIE]

Yes i did. It's still the same issue

[KOK FU JIE]

i even restarted my computer and network connections.

[Deepti]

I am facing the same problem. What to do?

[Dyuman Joshi]

@Deepti, Reload the page or click on Try again.

If that does not work, sign out and then sign in.

[Deepti]

It is still doing same.

Answer 1

[Sai Sri Pathuri]

Following answers may help

https://in.mathworks.com/matlabcentral/answers/167060-why-do-i-get-an-error-message-when-trying-to-access-matlab-onramp

https://in.mathworks.com/matlabcentral/answers/376183-why-do-i-get-an-error-message-when-trying-to-access-my-self-paced-online-training

These errors are difficult to reproduce. Please provide the following information for us to capture more details about the issue:

1. When is the issue happening? Is it in a specific section of the course?
2. Does the issue consistently occurs in in the same section?
3. Are you losing your progress in section where you are getting the message - "There was an issue communicating to the MATLAB compute resource."?
4. Which browser are you using? Provide the version number.