How to know user associated to specific license?

Dear all,

In my company someone bouth a permanent license in 2012, but they forgot the user and the password associated to the license (I know the license number).

Now, we would like to download the 2020a version of matlab with that licence, but we don't know how.

Thank you,

Luigi

Answer 1

[Steven Lord]

Please contact Customer Service using the telephone icon in the upper-right corner of this page.