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Why do I receive "To use the software again, Renew Software Maintenance Service" message, since I have academic license?

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Even though I use MATLAB academic license and can update it annually with my university account, I receive the following error in my last update.
Expired license
To use the software again, Renew Software Maintenance Service.
What is the reason and can you help?
  3 Comments
Anas
Anas on 1 Nov 2024 at 11:13
Im having the same trouble, as a university student with a university email, I think I should have unlimited access for Matlab.
Image Analyst
Image Analyst on 1 Nov 2024 at 22:17
Did you see the answer below? If that doesn't work, call the Mathworks and maybe they can help you find the name of the person at your university that you need to talk to.

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Accepted Answer

Dyuman Joshi
Dyuman Joshi on 18 Feb 2024
Moved: Steven Lord on 18 Feb 2024
It would be best to contact your university IT admin for this.

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