I have received "deactivation required"

I have received "deactivation required". I had 1-year license and was just in the beginning of its use. Is it because of sanctions aganst Russia?

[Sergey Vagner]

I have the same problem.... And I am in Russia

[Jan]

Oh. I do not want to suggest methods, to circumvent sanctions. The public forum cannot provide a solution. So please contact the sales team of MathWorks. You find the link on the bottom of this page.

[Alexander Nikitin]

I have also received this message, and my license is GONE from my account without any explanation! I'm also from Russia. I bought a perpetual individual MATLAB Home license in 2014. I have contacted support, and my request got automatically redirected to a local distributor (exponenta.ru). I'm waiting for an explanation. If this is due to sanctions against Russia, then it looks like I will have to permanently migrate from MATLAB to Python and open-source libraries.

@Gennady Platov, @Sergey Vagner have you received any explanation regarding this problem?

[Gennady Platov]

I made a call to exponenta.ru and they explained that now they are managing Matlab licences in Russia and promised to rearrange my licence in some time but before that they provided me a temporal licence.

Answer 1

[Michal]

There is an official TMW statement ...

Answer 2

[David]

@Sergey Vagner, @Gennady Platov, you should contact your distributor to see what's going on with your licensing.

[Alexander Nikitin]

Hello, @David.

I had a single MATLAB Home license that was removed from my account with the same "deactivation required" message. My support request regarding this issue was automatically redirected from MathWorks to the local Russian distributor exponenta.ru. I have received the following reply from them:

"Unfortunately, we do not have any information regarding individual licenses. We only work with organizations.".

What am I supposed to do now? I bought my license directly from the MathWorks website, as I recall.

[David]

@Alexander Nikitin, you'll need to contat customer support directly to determine what's going on. Go here and create a new service request.

[Alexander Nikitin]

@David, I have sent a second support request using the link you provided and selecting "Create New Service Request -> Customer Service: License modifications, product activation -> General Customer Service Request". It is the same process that I already went though the first time. However, it automatically redirects my request to the local distributor with the message "Your request has been successfully submitted to your local authorized distributor.", so it looks like it won't even be processed by MathWorks customer support.

Or should I try "Technical Support -> Installation, license manager, startup, outages"?

[Vladimir Glavnyi]

@Alexander Nikitin, did you solve this issue?

All my requests automatically were redirected to [e-mail].

[Alexander Nikitin]

@Vladimir Glavnyi no, my requests were all automatically redirected to exponenta.ru who said that they do not provide any support to individuals, they only work with organizations. Mathworks should provide support for Matlab Home licenses, but I have found no way to contact their customer support as was suggested by @David.

@MathWorks Support Team, @David please provide an official reason as to why our licenses were removed from our accounts and when can we expect for them to be restored to us. You could have at least send an e-mail to your customers when you removed their licenses with an explanation. Local distributor does not provide any support for Matlab Home licenses bought directly from your website.

Answer 3

[Vladimir Glavnyi]

@David

I have the same promlem with "Home | Individual | Perpetual" (Matlab 2021).

At May 30 I received "deactivation required". Now my licence doesn't displayed in my accaund and I can't lin my licence due to "Invalid Activation Key (510)".

My supprot request was forwarded to the Russian local distributor exponenta.ru.

I have made call to exponenta.ru, they said that they can't help me becouse my Home licence has been bought directly via www.mathworks.com. So this licence is out of scope of the local distributor exponenta.ru.

What should I write in a second support request so that it is not redirected to the local distributor again?

Сan my problem be solved?