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Why do I get an error related to network connection when installing the VEX Microcontroller Support Package?

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Hello,
I am trying to install the VEX Microcontroller Support Package in MATLAB R2014a. During the installation, I see the following error message pop-up.
Error:
.
I have checked to make sure that my internet connection works fine on my computer. I have also confirmed that the proxy settings are configured correctly.
Why do I get this message during installation?

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Accepted Answer

MathWorks Student Competitions Team
Edited: MathWorks Student Competitions Team on 9 Sep 2014
This error message is due to a sporadically occurring issue. It can occur during installation of any support package in MATLAB R2014a.
Workaround: Keeping the firewall settings in the anti-virus (typically Kaspersky) turned off during the installation of the support package must resolve this problem.
If the problem persists, please contact us at bestrobotics@mathworks.com for further assistance.

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More Answers (3)

MathWorks Student Competitions Team
The error message noticed in this case is:
Cannot download [URL] : Error downloading URL. Your network connection may be down or your proxy settings improperly configured”
The resolution is the same as the suggested workaround above.

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chfakht chfakht
chfakht chfakht on 10 Oct 2015
same problem here with Matlab 2015a , matlab is allowed in firewall

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chfakht chfakht
chfakht chfakht on 10 Oct 2015
Well i have disabled the firewall + avast antivirus and it's working now ... but i don't know if it was that the issue
NA NA
NA NA on 8 Apr 2016
same problem. Following thread below did not work for me. I know my connection works and proxy is configured properly in matlab because I can use the urlget function without issue.
(<http://www.mathworks.com/matlabcentral/answers/121434-how-do-i-install-a-support-package-if-my-network-has-a-proxy-or-cannot-connect-to-mathworks-servers>)

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