Answered
Why is the Parallel menu item not present when I have the Parallel Computing Toolbox installed?
This error can occur when Parallel Computing Toolbox is installed but not licensed. To confirm that you have a license for this ...

5 days ago | 0

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Answered
Why does the MATLAB installer require Administrator privileges?
You may receive this error when you do not have sufficient account privileges or write privileges under your Windows user accoun...

5 days ago | 0

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Answered
Why do I get an error "IExpress Setup has encountered a problem and needs to close" during Visual C++ Redistributable installation?
This error indicates that there was a difficulty encountered by the Microsoft installer responsible for integrating the Visual C...

5 days ago | 0

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Answered
Why do I see an "error while validating" when using the Download Agent?
This issue is currently under investigation. Alternatively, you can download the products separately, rather than the entire di...

5 days ago | 0

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Answered
What is the license manager Keycheck utility?
At MATLAB 7.11 (R2010b) a license file verification utility called "keycheck" was included along with the Network License Manage...

5 days ago | 0

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Answered
Why do I get a License Manager Error -9 when using MATLAB Compiler 4.9 (R2008b) for Windows?
With Release R2008b, there is code that automatically checks different cases of the username found in the license file. The MATL...

5 days ago | 0

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Answered
Why does the PolySpace installer fail to detect the MATLAB products on Windows XP x64?
Prior to R2008b, the PolySpace Model Link SL and PolySpace Model Link TL will not install automatically, and must be manually in...

5 days ago | 0

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Answered
Why do I get an error "Downloads not available" when downloading my products?
This message is usually caused by a problem with the web browser's cache and cookies. To resolve this issue, clear your cache an...

5 days ago | 0

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Answered
Why does the UNIX installer allow me to install toolboxes when no MATLAB is present?
This is a known issue with our Unix installer and our Development team is currently working on an enhancement for a future relea...

5 days ago | 0

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Answered
Do I need a special license to get access to 64-bit MATLAB?
There are no special license requirements for the MATLAB 64-bit version. The only exception is the MATLAB Student version. Due t...

5 days ago | 0

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Answered
Why do I get the error "TMW_Archive license checkout failed. License file corrupted." when installing MATLAB or a Toolbox?
This error message is an indication that there is something wrong with the INCREMENT lines of your license.dat file. This may be...

5 days ago | 0

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Answered
Why do I receive an Error -1 after entering my PLP during a Windows installation of MATLAB?
This error can occur if the PLP you are using has been entered incorrectly or if you are using the wrong PLP for the release of ...

5 days ago | 0

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Answered
Why does my trial link not have any platforms to choose from on the Product Selection Screen?
This bug has been fixed in Release 2006b+ (R2006b+). For previous product releases, read below for any possible workarounds: As...

5 days ago | 0

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Answered
Why do I receive the error "Order number not found" when I try to download the MATLAB Student Version?
This error can occur if you have changed your email address since placing the order for MATLAB. If you have changed your email ...

5 days ago | 0

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Answered
Why does the R14 Installer show up as a blank dialog window on my Windows XP machine?
This error is generally an incompatibility issue between a graphics driver and Java. To resolve this issue, you may do one of th...

5 days ago | 0

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Answered
Why do I receive an error about non-supported architecture when starting MATLAB R2009a on Mac OS X (Intel)?
If you are running MATLAB R2009a on a Mac with a Power PC based processor this error will occur because this processor is not su...

5 days ago | 0

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Answered
Why do I receive the error: "No MATLAB bin directory for this machine architecture" when I start MATLAB?
This issue occurs if MATLAB cannot find the binary files for the architecture of your computer. For example, if you installed th...

5 days ago | 0

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Answered
How can I reactivate MATLAB Student Versions between R2008b and R2013b
To re-run activation for MATLAB versions between R2008b and R2013b, you will need to delete your current license file, remove th...

5 days ago | 1

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Answered
Why am I unable to proceed past the Install Location screen when installing Student Version MATLAB R2008b and above on Mac OS X?
This enhancement has been incorporated in Release 2011a (R2011a). For previous product releases, read below for any possible wor...

5 days ago | 0

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Answered
Why do I get "Error -1001" or "Error 697" when installing or activating MATLAB?
This error occurs when you have entered in an invalid password for your MathWorks account. To resolve this issue, you can enter ...

5 days ago | 0

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Answered
What is R2009bSP1 and am I eligible for it?
The R2009b Service Pack 1 release from MathWorks is available as of April 2010. The Service Pack provides updates to fourteen pr...

5 days ago | 0

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Answered
Why do I receive License Manager Error -12?
It is possible that the client machine is unable to communicate with the hostname listed in the client license file. To resolve ...

5 days ago | 0

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Answered
Why are new toolboxes not showing up in ver after restoring the default path?
This enhancement has been incorporated in Release 2011b. For previous product releases, read below for any possible workarounds:...

5 days ago | 1

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Answered
Why do I receive a 'Error 999 loading d:\win32\java\jre\win32\jre/bin/client/jvm.dll' error when installing MATLAB on my Windows computer?
This error is the result of either an incompatibility between the CD/DVD media and the CD-ROM/DVD device or by a set of damaged ...

5 days ago | 0

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Answered
Why can't I start the installer for MATLAB R2011a or newer on a Mac running OS X 10.5 (Leopard)?
As of R2011a, Leopard is no longer a supported operating system for MATLAB. To use MATLAB, you will need to update your OS to Sn...

5 days ago | 0

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Answered
Why do I receive an error when installing MATLAB R2010a Student Version Image Processing Toolbox?
This issue is due to invalid downloaded installation files and is currently under investigation. For assistance please contact I...

5 days ago | 0

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Answered
Why does the MATLAB 7.9 (R2009b) installer display the splash screen but fail to launch?
This bug has been fixed in Release 2010b (R2010b). For previous product releases, read below for any possible workarounds: This...

5 days ago | 0

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Answered
How do I uninstall and reinstall MathWorks Service Host?
The MathWorks Service Host provides services which are required by other MathWorks products, such as licensing functionality for...

5 days ago | 25

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Answered
Do passcodes get automatically emailed at release time?
As of R2007a the passcodes do not get emailed automatically at release time. In order to access the passcodes, you can log into ...

5 days ago | 0

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Answered
Why do I receive errors when using the local scheduler in the Parallel Computing Toolbox?
See the information below in order to resolve issues with the local scheduler: 1) If you are using MATLAB R2008a with a standal...

5 days ago | 1

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