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This position will be interacting heavily with Customers, as well as our Sales and Customer Success groups, by playing a key role in the configuration and implementation of our company and university wide license option within their environment.
In addition to the account based support, you will assist with internal escalations for customer configuration issues related to some of our advanced product families, such as our Parallel Computing products used in local customer clusters and the cloud environment.
This individual will also be required to understand and perform all aspects of the Installation and Licensing Technician position related to the normal day-to-day requests of MathWorks customers. In this position, you will be supporting our customers via phone, email, and web.
The Installation and Licensing Technician must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include: troubleshooting and resolving customers' installation, configuration and license management issues, and explaining our licensing model.
In addition to the above duties and responsibilities, the job holder is required to perform other duties assigned by their manager from time to time.
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,000 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.
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