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matlab 2018a causes PC to crash with WHEA_UNCORRECTABLE_ERROR stop code message and blue screen

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Kuldip Singh
Kuldip Singh on 24 Apr 2018
Commented: moolin li on 3 Sep 2018
I am using Dell New Area 51 R5 workstation with Nvidia Graphics GTX 1080 Ti. when using matlab R2018a the PC crashes with WHEA_UNCORRECTABLE_ERROR stop code message and blue screen. Urgent help is needed.
I have tried both options"software or hardware" for the opengl . But the PC always crashes due to matlab operation.
===
>> opengl info
Version: '1.1.0'
Vendor: 'Microsoft Corporation'
Renderer: 'GDI Generic'
MaxTextureSize: 1024
Visual: 'Visual 0xc2, (RGB 24 bits (8 8 8), Z depth 16 bits, Software, Single buffer, Antialias 0 samples)'
Software: 'true'
HardwareSupportLevel: 'none'
SupportsGraphicsSmoothing: 0
SupportsDepthPeelTransparency: 0
SupportsAlignVertexCenters: 0
Extensions: {3×1 cell}
MaxFrameBufferSize: 0
======
thanks
kuldip

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Answers (2)

Walter Roberson
Walter Roberson on 24 Apr 2018
https://windowsreport.com/fix-whea_uncorrectable_error-windows-8-1/
You have a hardware error or perhaps a driver error. Microsoft says make sure that you have the latest updates. Make sure you have the latest Nvidia drivers. Hardware error can include overheating or memory problems from running the memory too hard (which could potentially be due to badly seated or marginal memory or overclocking.)
The link I included recommends particular testing software that I am not familiar with. Frankly, some sites post bogus testing software that claims problems that do not exist, so I advise checking out the reputation of that software before installing it.

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moolin li
moolin li on 3 Sep 2018
Normally, the WHEA UNCORRECTABLE ERROR may caused by the driver issue or the hardware issue, so you can fix the problem within the next steps.
1. Press down the power button to restart it to enter the computer if you can. After that, use the CHKDSK command to check the C disk. In the Taskbar, search command prompt in the search box and run it as administrator. Then type: chkdsk /r c:.
2. Disable overclocking.
3. Enter the safe mode to check if the computer can run properly, and it will help to identify if it is the driver issue or hardware issue.
4. Update drivers and BIOS. You should go the the manufacturer's website to update the hardware drivers as you mentioned, not only the graphic driver and BIOS.
5. Check for updates. Sometimes, this may help fix all the bugs after you installed a new program. You can follow Windows > Settings > Update & Security > Windows Update > Check for updates.
And here is the tutorial with pictures: https://windows10skill.com/whea-uncorrectable-error/
Wish it can help.

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Jiawei Liu
Jiawei Liu on 26 Jul 2018
You are probably using SVD. MathWorks guys screwed up svd function. Try their latest update. If it still does not work, just use an older version of Matlab.

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Jiawei Liu
Jiawei Liu on 26 Jul 2018
The new SVD triggers WHEA BSOD on some computers. On others it would show the non-convergence message. Maybe Mathworks used a different compiler? I don't know.
Christine Tobler
Christine Tobler on 9 Aug 2018
I had not heard about a call to SVD triggering a BSOD. We changed which variant of the algorithm for SVD is called for some cases in R2018a, which lead to the non-convergence bug that Walter mentions.
Independent of this, there are sometimes customer reports about crashes and rarely BSODs seemingly related to the linear algebra operations - this is typically a machine or configuration issue, which is addressed by tech support on an individual basis.
Jiawei, if you are aware of an issue where SVD causes a crash, could you tell me more about this? If you prefer, you could message me directly.

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