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How do I determine the version of my graphics card driver from my MATLAB crash logs?

MATLAB crashed and I believe this may be related to the graphics drivers in my computer.  How can I determine what version of drivers is my graphics card using from the crash log below that was generated by MATLAB?
------------------------------------------------------------------------
             Assertion detected at Thu Oct 30 15:51:54 2014
------------------------------------------------------------------------
Configuration:
  Crash Decoding     : Disabled
  Default Encoding   : windows-1252
  Graphics card 1    : NVIDIA ( 0x10de ) NVIDIA Quadro 400 Version 9.18.13.4084
  Graphics card 2    : Intel Corporation ( 0x8086 ) Intel® HD Graphics 5000 Version 10.18.10.3496
  Java Crash Report  : C:\Users\crivaden\AppData\Local\Temp\hs_error_pid7368.log
  MATLAB Architecture: win64
  MATLAB Root        : C:\Program Files\MATLAB\R2014b
  MATLAB Version     : 8.4.0.150421 (R2014b)
  Operating System   : Microsoft Windows 7 Enterprise 
  Processor ID       : x86 Family 6 Model 26 Stepping 5, GenuineIntel
  Software OpenGL    : 1
  Virtual Machine    : Java 1.7.0_11-b21 with Oracle Corporation Java HotSpot™ 64-Bit Server VM mixed mode
  Window System      : Version 6.1 (Build 7601: Service Pack 1)
Fault Count: 1
Assertion in void __cdecl `anonymous-namespace'::mwJavaAbort(void) at b:\matlab\src\jmi\javainit.cpp line 1319:
Fatal Java Exception.  See Java Crash Report for details.
Register State (captured):
  RAX = 000000000454ea01  RBX = 00000000abff8aa0
  RCX = 00000000abff8470  RDX = 0000000000000000
  RSP = 00000000abff7fe0  RBP = 000000000e745880
  RSI = 000000000453ea60  RDI = 000000000454eab0
 
   R8 = 000007fffff74000   R9 = 000007fef9e00000
  R10 = 000000000453eab0  R11 = 000000000453eab0
  R12 = 000000000ecd3179  R13 = 00000000abff90b0
  R14 = 000000000e745880  R15 = 0000000036a70000
 
  RIP = 000000000437432a  EFL = 00000202
 
   CS = 0033   FS = 0053   GS = 002b
Stack Trace (captured):
[  0] 0x000000000437432a C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00082730 fl::diag::windows::context_base::capture_data+00000010
[  1] 0x0000000004370bb4 C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00068532 fl::diag::thread_context::unspecified_bool+00006628
[  2] 0x00000000043705ab C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00066987 fl::diag::thread_context::unspecified_bool+00005083
[  3] 0x0000000004373dbe C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00081342 fl::diag::terminate+00000110
[  4] 0x000000000e6f27c7   C:\Program Files\MATLAB\R2014b\bin\win64\jmi.dll+00468935 mljShutdown+00000439
[  5] 0x000000000e9f0aed C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02165485 JVM_FindSignal+00002525
[  6] 0x000000000e9e3c29 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02112553 JVM_ResolveClass+00461817
[  7] 0x000000000e9f17d6 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02168790 JVM_FindSignal+00005830
[  8] 0x000000000e9f597c C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02185596 JVM_FindSignal+00022636
[  9] 0x000000000ea82e58 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02764376 JVM_FindSignal+00601416
[ 10] 0x00000000775c9d2d                      C:\windows\SYSTEM32\ntdll.dll+00171309 RtlDecodePointer+00000173
[ 11] 0x00000000775b91cf                      C:\windows\SYSTEM32\ntdll.dll+00102863 RtlUnwindEx+00003007
[ 12] 0x00000000775f1248                      C:\windows\SYSTEM32\ntdll.dll+00332360 KiUserExceptionDispatcher+00000046
If this problem is reproducible, please submit a Service Request via:
A technical support engineer might contact you with further information.
Thank you for your help.

Products


Release

R2014b

1 Answer

Answer by MathWorks Support Team on 4 Nov 2014
 Accepted Answer

Starting with the R2014b release, MATLAB embeds graphics driver information in the crash log.  This information can be found in the "Graphics card #" field of the "Configuration" section of the crash log.  For the crash log above, MATLAB identified that your computer is using two graphics cards:
 
  1. NVidia Quadro 400 using driver version 9.18.13.4084
  2. Intel HD Graphics 5000 using driver version 10.18.10.3496
For MATLAB releases prior to R2014b, the crash logs do not display information regarding the graphics card drivers.  To identify which drivers you are using prior to R2014b, you would need to utilize the operating system.  Contact your system administrator for help in doing so.
 

  3 Comments

if i have only one graphics card, the same problem has occured。 the logs is followed:!!!!!!!!!
MATLAB crash file:C:\Users\samsung\AppData\Local\Temp\matlab_crash_dump.2664-1:
------------------------------------------------------------------------
Assertion detected at Thu Apr 07 15:41:40 2016
------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled
Default Encoding : GBK
Graphics card 1 : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics Version 9.17.10.3517
Java Crash Report : C:\Users\samsung\AppData\Local\Temp\hs_error_pid2664.log
MATLAB Architecture: win64
MATLAB Root : C:\Program Files\MATLAB\R2014b
MATLAB Version : 8.4.0.150421 (R2014b)
Operating System : Microsoft Windows 7 企业版
Processor ID : x86 Family 6 Model 42 Stepping 7, GenuineIntel
Software OpenGL : 1
Virtual Machine : Java 1.7.0_11-b21 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
Window System : Version 6.1 (Build 7601: Service Pack 1)
Fault Count: 1
Assertion in void __cdecl `anonymous-namespace'::mwJavaAbort(void) at b:\matlab\src\jmi\javainit.cpp line 1319:
Fatal Java Exception. See Java Crash Report for details.
Register State (captured):
RAX = 000000000451ea01 RBX = 000000011c3f80b0
RCX = 000000011c3f7a80 RDX = 0000000000000000
RSP = 000000011c3f75f0 RBP = 00000000101d5880
RSI = 000000000450ea60 RDI = 000000000451eab0
R8 = 000007fffff36000 R9 = 000007feee390000
R10 = 000000000450eab0 R11 = 000000000450eab0
R12 = 0000000064453179 R13 = 000000011c3f86c0
R14 = 00000000101d5880 R15 = 0000000043240000
RIP = 000000000434432a EFL = 00000206
CS = 0033 FS = 0053 GS = 002b
Stack Trace (captured):
[ 0] 0x000000000434432a C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00082730 fl::diag::windows::context_base::capture_data+00000010
[ 1] 0x0000000004340bb4 C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00068532 fl::diag::thread_context::unspecified_bool+00006628
[ 2] 0x00000000043405ab C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00066987 fl::diag::thread_context::unspecified_bool+00005083
[ 3] 0x0000000004343dbe C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00081342 fl::diag::terminate+00000110
[ 4] 0x00000000101827c7 C:\Program Files\MATLAB\R2014b\bin\win64\jmi.dll+00468935 mljShutdown+00000439
[ 5] 0x0000000064170aed C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02165485 JVM_FindSignal+00002525
[ 6] 0x0000000064163c29 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02112553 JVM_ResolveClass+00461817
[ 7] 0x00000000641717d6 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02168790 JVM_FindSignal+00005830
[ 8] 0x000000006417597c C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02185596 JVM_FindSignal+00022636
[ 9] 0x0000000064202e58 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02764376 JVM_FindSignal+00601416
[ 10] 0x00000000773f8bbd C:\Windows\SYSTEM32\ntdll.dll+00166845 RtlDecodePointer+00000173
[ 11] 0x00000000773e875f C:\Windows\SYSTEM32\ntdll.dll+00100191 RtlUnwindEx+00003007
[ 12] 0x000000007741d348 C:\Windows\SYSTEM32\ntdll.dll+00316232 KiUserExceptionDispatcher+00000046
[ 13] 0x0000000077445c02 C:\Windows\SYSTEM32\ntdll.dll+00482306 RtlIsDosDeviceName_U+00133138
[ 14] 0x000007fef720bbb7 C:\Windows\INCOPS3\icdcnl64.dll+00113591
[ 15] 0x000007ff002a009a <unknown-module>+00000000
[ 16] 0x000000011c3f9b61 <unknown-module>+00000000
[ 17] 0x000000011c3f9bc0 <unknown-module>+00000000
[ 18] 0x000000011c3f9b50 <unknown-module>+00000000
[ 19] 0x000000011c3f9bb0 <unknown-module>+00000000
[ 20] 0x000007fef7540000 C:\Windows\system32\dbghelp.dll+00000000
[ 21] 0x000000001c3f9bc0 <unknown-module>+00000000
If this problem is reproducible, please submit a Service Request via:
http://www.mathworks.com/support/contact_us/
A technical support engineer might contact you with further information.
Thank you for your help.
Hello Kenneth,
Your crash is the result of a bug in your ESCORT anti-virus software.
You can read more about the source of the issue and possible solutions here:
Matlab crashes after some time of using simulink, and I have this crach log, can you help me please to define the reason of crashing:
--------------------------------------------------------------------------------
Assertion detected at Sat Mar 16 08:36:25 2019 +0300
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : windows-1252
Deployed : false
Graphics Driver : Microsoft Corporation GDI Generic Version 1.1.0
Graphics card 1 : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 3000 Version 9.17.10.4459 (2016-5-19)
Java Version : Java 1.8.0_152-b16 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
MATLAB Architecture : win64
MATLAB Entitlement ID : 1786605
MATLAB Root : C:\Program Files\MATLAB\R2018b
MATLAB Version : 9.5.0.944444 (R2018b)
OpenGL : software
Operating System : Microsoft Windows 10 Enterprise
Process ID : 6796
Processor ID : x86 Family 6 Model 42 Stepping 7, GenuineIntel
Session Key : 6365dd50-84c0-4e70-a397-5f517fb0dbd3
Window System : Version 10.0 (Build 17134)
Fault Count: 1
Program State:
Most Recent Simulink Activity:
Paste : OK in editor 4 at Sat Mar 16 20:36:03 2019
Ctrl+V : OK in editor 4 at Sat Mar 16 20:36:03 2019
Ctrl+C : OK in editor 1 at Sat Mar 16 20:35:56 2019
Simulink:studio:ParameterChanges : OK in editor 1 at Sat Mar 16 20:35:35 2019
Simulink:studio:ParameterChanges : OK in editor 1 at Sat Mar 16 20:35:24 2019
Simulink:studio:ParameterChanges : OK in editor 1 at Sat Mar 16 20:35:13 2019
Rename Block : failed in editor 1 at Sat Mar 16 20:34:42 2019
Simulink:studio:ParameterChanges : OK in editor 1 at Sat Mar 16 20:34:22 2019
Simulink:studio:ParameterChanges : OK in editor 1 at Sat Mar 16 20:34:13 2019
Simulink:studio:ParameterChanges : OK in editor 1 at Sat Mar 16 20:34:05 2019
Most Recent Tool Interaction:
Editor 1: tools idle, class Simulink::MoveTool is most recently active tool since Sat Mar 16 20:32:53 2019
Editor 2: tools idle, no most recently active tool Editor 4: tools idle, no most recently active tool Editor 5: class Simulink::MoveTool is active because of class MG2::MouseEvent at Sat Mar 16 20:33:05 2019
Additional Log Files:
Java Crash Report : C:\Users\Missooo\AppData\Local\Temp\hs_error_pid6796.log
Assertion in void __cdecl `anonymous-namespace'::mwJavaAbort(void) at b:\matlab\src\jmi\jmi\javainit.cpp line 1366
Register State (captured):
RAX = 000000001079edd8 RBX = 000000001079edd8
RCX = 00000000e4fb7dd0 RDX = 0000000000000000
RSP = 00000000e4fb7d40 RBP = 0000000031fc7ff0
RSI = 0000000031fc7ff0 RDI = 0000000031fc7fb8
R8 = 00007ffa1013e928 R9 = 00007ffa1013e930
R10 = 0000d293cc2af156 R11 = 000000001078edcc
R12 = 00000000e4fb8a00 R13 = 00000000e4fb9ab0
R14 = 000000001078ed08 R15 = 00000000e4fb8400
RIP = 000000001054292a EFL = 00000202
CS = 0033 FS = 0053 GS = 002b
Stack Trace (captured):
[ 0] 0x000000001053b2c3 bin\win64\libmwfl.dll+00045763
[ 1] 0x0000000010539288 bin\win64\libmwfl.dll+00037512
[ 2] 0x000000001053db80 bin\win64\libmwfl.dll+00056192
[ 3] 0x000000001053d468 bin\win64\libmwfl.dll+00054376
[ 4] 0x000000001054228f bin\win64\libmwfl.dll+00074383
[ 5] 0x0000000031f51ff8 bin\win64\jmi.dll+00794616
[ 6] 0x000000006da0732d C:\Program Files\MATLAB\R2018b\sys\java\jre\win64\jre\bin\server\jvm.dll+02716461
[ 7] 0x000000006d9ef4bb C:\Program Files\MATLAB\R2018b\sys\java\jre\win64\jre\bin\server\jvm.dll+02618555
[ 8] 0x000000006da08056 C:\Program Files\MATLAB\R2018b\sys\java\jre\win64\jre\bin\server\jvm.dll+02719830
[ 9] 0x000000006da0c98c C:\Program Files\MATLAB\R2018b\sys\java\jre\win64\jre\bin\server\jvm.dll+02738572
[ 10] 0x000000006daa2f38 C:\Program Files\MATLAB\R2018b\sys\java\jre\win64\jre\bin\server\jvm.dll+03354424
[ 11] 0x00007ffa212df7dd C:\WINDOWS\SYSTEM32\ntdll.dll+00653277
[ 12] 0x00007ffa2124d856 C:\WINDOWS\SYSTEM32\ntdll.dll+00055382
[ 13] 0x00007ffa212de70e C:\WINDOWS\SYSTEM32\ntdll.dll+00648974

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