Application Engineer (Post-Sales) - Deep Learning

Job Summary

Drive strategic engagements with MathWorks customers to enable successful usage of Deep Learning and AI products. This role also involves working closely with the Development team to resolve complex customer questions related to Machine Learning and Deep Learning workflows. Our team of experienced engineers is responsible for bringing the users perspective into MathWorks product development strategy.

Responsibilities

• Influence the direction of MathWorks' Deep Learning & AI products by:
  • leveraging your experience with deep learning workflows
  • identifying emerging needs based on customer requests
  • influencing feature planning by providing voice-of-the-customer input
  • contributing to the product design process (defining requirements and use cases, participating in design reviews and usability studies, etc.)
• Drive customer success with MathWorks' products by:
  • resolving advanced technical issues
  • leading strategic, technical engagements with customers
  • developing external content to demonstrate product features and capabilities (ex. blog, examples, presentations, etc.)
• Mentor engineers in their technical and career growth

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

• Technical expertise and fluency in machine learning applications and/or deep learning
• Programming experience with high level technical computing languages (e.g., MATLAB, Python)
• Excellent troubleshooting, problem-solving, and multi-tasking skills
• Excellent verbal and written communication skills
• Candidates must be interested in working with customers to understand their real engineering challenges and to help them understand how to apply our products to their problems