Commercial Customer Success -Swedish

Job Summary

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Hybrid Work Model

It is an exciting time to join MathWorks as we establish, develop, and grow our Shared Sales & Services centre in Galway, Ireland. 

MathWorks is growing their EMEA Customer Success team, dedicated to helping our commercial customers experience the full value of MATLAB and Simulink. 

We are looking for an enthusiastic, creative person to join our team to further help our customers use our products efficiently.

As a Customer Success Representative, you will work directly with a portfolio of the World’s leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software. This ensures our customers experience a partnership that includes excellent service with a direct link to successful, yearly license renewals

Responsibilities

  • Own and manage assigned tasks within the customer Onboarding Opportunity from customer Welcome Calls to confirm activation through Mid-Year Engagement hand off to the Renewals Sales Representatives.
  • Engage with both Admins and Licensed End Users following our guidelines to ensure onboarding in the most productive way
  • Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
  • Work closely with the account team to integrate awareness activities with the more profound technical engagement activities driven by the MathWorks Technical Team

Minimum Qualifications

  • A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

Swedish (or Finnish) and English language -C2 proficiency level. 

Customer-focused with excellent communication (written and verbal) and presentation skills

Detail-oriented with a self-starting ability and strong organisational skills

Effective problem solving, collaboration, and influencing skills 

Ability to work well both independently and within a team environment. 

You and MathWorks

Why MathWorks?

It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 5,000 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.

YOU + MathWorks = Unlimited Possibilities

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