DALSA Coreco IFC Hardware

Troubleshooting DALSA Coreco IFC Devices

The Image Acquisition Toolbox™ software supports the use of both DALSA® Coreco IFC hardware and DALSA Coreco Sapera hardware. Please see the appropriate section depending on which driver your hardware uses.

If you are having trouble using the Image Acquisition Toolbox software with a supported DALSA Coreco IFC frame grabber, follow these troubleshooting steps:

  1. Verify that your image acquisition hardware is functioning properly.

    For DALSA Coreco IFC devices, run the application that came with your hardware, the IFC Camera Configurator, and verify that you can view a live video stream from your camera.

  2. With previous versions of the Image Acquisition Toolbox, the files for all of the adaptors were included in your installation. Starting with version R2014a, each adaptor is available separately through the Support Package Installer. In order to use the Image Acquisition Toolbox, you must install the adaptor that your camera uses, in this case, the DALSA support package. See Image Acquisition Support Packages for Hardware Adaptors for information about installing the adaptors.

  3. Verify that the toolbox can locate your camera file, if you are using a camera file to configure the device. Make sure that your camera file appears in the List of Cameras in the DALSA Coreco IFC Camera Configurator.

  4. If your hardware is functioning properly, verify that you are using a hardware device driver that is compatible with the toolbox. The Image Acquisition Toolbox software is only compatible with specific driver versions provided with the DALSA Coreco hardware and is not guaranteed to work with any other versions.

    If you discover that you are using an unsupported driver version, visit the DALSA Coreco Web site (www.imaging.com) to download the correct driver.

Determining the Driver Version for DALSA Coreco IFC Devices

To determine the DALSA Coreco IFC Library version you are using, view the release notes for the driver. You can access the release notes through the Windows® Start menu.

  1. Click the Start button.

  2. On the Start menu, select Programs.

  3. From the Programs menu, select the IFC link.

  4. On the IFC menu, select the IFC release notes.

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